Upcoming Courses

Develop your workforce with training delivered by our highly experienced, industry trainers. Grow your business with a range of courses that will give you and your team valuable skills and knowledge. Workshops are all free to our partner employers (or £199pp to non-partners) and are all held at our training centre in Newbury.

These courses are aimed at both organisations who want to upskill their staff, and individuals looking to develop their career.

To make a booking, please email bdt@wbtc-uk.com.


Certificate in Health and Safety in the Workplace

Date: Friday 23rd October 2020, Friday 26th February 2021, Friday 28th May 2021

Time: 9:30 – 16:30

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Deliver Effective Customer Service

Date: Friday 30th October 2020

Time: 9:30am – 12:30am

This workshop is ideal if you want to enhance your customer service and telephone skills. You will learn about:

  • ‘Customer journey’ and how to deliver effective customer service
  • Key interpersonal skills needed to perform most customer service roles
  • Techniques to help angry, confused or upset customers
  • 10-step process in call handling to deliver exceptional telephone customer service

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Emergency First Aid at Work – SOLD OUT

Date: Friday 22nd January 2021, Friday 18th June 2021

Time: 9:30 – 16:30

This award will give your organisation’s emergency first aiders the skills and knowledge needed to provide treatment to their casualties in a prompt, safe and effective manner.

You will be assessed by the course tutor and then take a multiple-choice assessment at the end of the day.


Managing People for Performance

Date: Tuesday 23rd March 2021

Time: 9:30 – 16:30

This workshop is ideal for line managers and people in middle management who would like to develop their skills and knowledge on the effective management of people in the workplace.

The workshop will cover a range of areas including:

  • Employee motivation and engagement
  • Managing performance
  • Developing talent
  • Managing conversations
  • Understanding key HR best practices

You will discover best practice for managing people and how you can apply the learning in the workplace.

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Safeguarding (16 – 18 Apprentices*) 

Date: Friday 16th October 2020, Friday 27th November 2020, Friday 19th February 2021, Friday 21st Mat 2021

Time: 9:30 – 16:30

*This is a mandatory course for all of our 16 – 18-year-old apprentices.

On completion of this course, you will be awarded an NCFE Level 1 Award in Safeguarding in the Leaning Environment. Everyone has the right to learn, to be safe and to be respected. This workshop will give you the knowledge and understanding to ensure you are being provided with a safe and secure learning environment that promotes your health and wellbeing.

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An Introduction to Coaching and Mentoring

Date: Friday 19th March 2021

Time: 9:30 – 12:30

This workshop is ideal for line managers, mentors and people in middle management who would like to develop their coaching and mentoring skills. You will learn one of the most recognised models of organisational coaching, and will have an opportunity to practise the technique within the training environment.

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Mentoring for Apprenticeships (Half Day)

Date: Friday 11th September 2020, Friday 9th October 2020, Friday 20th November 2020

Time: 9:30 – 12:30

*This workshop is mandatory for employers new to apprenticeships.

Learn about the importance of meeting psychological needs and the way we learn, exploring different learning styles. The workshop will also help you consider your expectations of apprentices, motivation techniques and barriers to development. You will also explore and practise skills and techniques to help those in your care to develop in their work roles.

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Time Management (Half Day)

Date: Friday 25th September 2020, Tuesday 23rd February 2021

Time: 9:30 – 12:30

This workshop encourages you to truly plan, manage, make decisions and concisely focus on your time management. It will explore the difference between importance and urgency in order to improve efficiency and effectiveness.

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An Introduction to Change Management

Date: Tuesday 27th April 2021

Time: 9:30 – 12:30

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Introduction to Project Management

Date: Monday 16th November 2020

Time: 9:30 – 16:30

This workshop demonstrates the importance of planning, implementing and evaluating a project to deliver a successful outcome. This course is aimed at people of all roles and levels of the business who would like to develop their knowledge and understanding of Project Management.

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Assertiveness and Dealing with Difficult Situations

Date: Tuesday 19th January 2021

Time: 9:30 – 16:30

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Healthy Lifestyle

Date: Friday 4th December 2020, Friday 4th June 2021

Time: 9:30 – 12:30

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Booked spaces will be confirmed by email to the attendee and their employer and we will call the attendee two to three days prior as a reminder. If you are unable to attend please notify us 48 hours prior to the workshop starting, failure to do so will result in a £50 fee invoiced to the employer.

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