Kintbury & Woolton Hill Surgeries, Newbury





We are offering an excellent opportunity for someone to develop their Customer Service skills within our GP Practise.

Kintbury and Woolton Hill Surgeries are located in Hungerford, Newbury. We provide multiple services to a population of 9,500 patients across both sites.

  • Permanent contract subject to probation
  • £5.50 per hour
  • Level 2 Customer Service apprenticeship
  • 37.5 hours per week
  • Flexibility required to work shifts between 8am to 6:30pm.


No single day is the same at Kintbury and Woolton Hill Surgeries – we help residents across all ages and from all walks of life! We aim to provide a friendly, caring environment for our patients, the ethos for which extends to our dedicated staff, who all support each other whilst remaining committed to making a real difference for patient outcomes. This is evidenced through the positive feedback and compliments we receive as a surgery and for which we are very proud!




Whilst gaining skills within our Surgery, you will be following the Customer Service, Level 2 Standard. You will be studying with the West Berkshire Consortium and will be supported by your colleagues and a tutor whilst you work towards achieving a pass, merit or distinction grade. Click the Customer Service Level 2 Standard for more information about this apprenticeship.

During your apprenticeship you will learn to how to:

  • Greet and direct patients on arrival
  • Log phone calls and follow through every message
  • Make new and follow-up appointments, using our computerised system EMIS
  • Deal with or re-direct enquiries
  • Deal with online communications
  • Develop skills as a care navigator, to signpost
    the patient to the most appropriate professional
  • Process prescription requests, handout prescriptions and take
    card payments
  • Receive specimens from patients and alert nurse for processing
  • Record requests for home visits
  • Deal calmly with emergencies
  • Keep the general areas neat and tidy


There will be lots of support for your training, however this will be your training programme. We want this programme to be successful, so to ensure success we want you to:

  • Strive to achieve your best and understand the pass to distinction grade outcomes available for your apprenticeship
  • Take responsibility for reflecting on your own learning needs and prioritising these as part of your training schedule
  • Ensure you have an excellent attendance record to enable you to take full advantage of the training, to support the
    achievement of your apprenticeship
  • Ensure timely and accurate completion of modules and assignments, striving for the best quality by seeking advice
    and support from your mentors
  • Attend and fully participate in all learning activities scheduled, even if they are in addition to the minimum off-the-job
    training requirement
  • Seek clarification immediately where tasks or subjects are unclear, to ensure you don’t fall behind with your learning schedule
  • Participate in English and maths tests at the start of the programme
  • Achieve the Level 2 Functional Skills qualifications in maths and English if required


An apprenticeship within the NHS is a fantastic opportunity, whether this is going to be your first job, a career change or return to the workplace, in our selection process we want you to demonstrate:

  • Enthusiasm to learn new skills within the health sector
  • An understanding of what good communication looks like
  • What confidentiality means for a receptionist working in a GP Practice
  • Your ability to deal with conflict and challenge
  • Attention to detail and quality of work, including how you respond to feedback
  • Professionalism in how you communicate
  • Understanding of, and commitment to equality, diversity and inclusion when working with patients
  • Basic knowledge of IT packages such as Outlook, Word, Excel and MS Teams
  • English and Maths GCSE grade C/Level 4 or equivalent qualifications like Functional Skills at Level 2 are


A role within a GP Practice is an excellent start to a career within the NHS. After building upon your foundation skills, there are different career pathways to explore. Here are some examples:

  • Business Administrator / GP Assistant
  • Assistant Practise Manager / Team Leader
  • Practise / Operations Manager
  • Apprentice Receptionist
  • Dispensary Assistant
  • Pharmacy Technician
  • Practise nurse
  • Healthcare Assistant
  • Trainee Nursing Associate
  • Nursing Associate

There are a wide range of professions in Primary Care – think GP Practices, Community Pharmacies and Commissioning organisations. These roles include:

  • Allied Health Professionals like Physios, Occupational Therapists and Dietitians
  • Digital skills
  • Project Management
  • Paramedics
  • Pharmacy Technicians
  • Leadership and management
  • Human Resources
  • Accounting

…there’s not enough space to list them all!

Scroll to Top