Policies & Procedures

Please see below for details of our main Policies & Procedures:

Advanced Learning Loans and Discretionary Learner Support Policy can be found here.

Bursary Policy can be found here.

Complaints Policy can be found here.

Customer Service Charter can be found here.

Disability Statement can be found here.

Equality Report 2016 can be found here.

Equality, Diversity & Inclusion Policy for Learners (friendly version) can be found here.

Equal Opportunities, Diversity & Inclusion Policy can be found here.

Preventing Extremism & Radicalisation Policy can be found here.

Safeguarding Policy can be found here.

Subcontractor Fees Policy can be found here.

Subcontracting Management Income for 2015-2016 can be found here.

If you have any Safeguarding concerns, you can contact one of our Safeguarding Officers, click here for info.

If you have a complaint to make about WBTC as a training provider, then please click here for a PDF leaflet explaining the procedure.