Lucinda Humphrey (West Berkshire Council) Business Administration

Lucinda Humphrey knew that University wasn't suited for her but had no clear career plan in mind. With the help of WBTC she got a start with West Berkshire Council in the HR department and onto a Level 2 Apprenticeship in Business and Administration. She quickly qualified and now, having found a profession she enjoys, Lucinda is working towards her Level 3 qualification and is looking torwards an exciting future in Human Resources.

What is your current position?
Apprentice HR Administrator

Who is your employer?
West Berkshire Council

How long have you been with your employer?
1 year

Where you with this employer before you began your Apprenticeship?
No, I was in full time education

What do you do on a day to day basis?
I assist the HR team with administration; I process additional payments and contract variations. I assist with recruitment activities such as requesting references and sending emails. I assist the Operations team with Occupational Health and casework. I often cover shared enquiry mailboxes and I answer the phone.

What Apprenticeship programme are you on?
I have just completed my Level 2 Business and Administration NVQ and will be moving onto working towards a Level 3.

Have you been promoted at all as a result of your Apprenticeship training?
I have been receiving an honorarium since January 2015 for undertaking higher responsibilities (those of a HR Assistant), and now have a fixed term role as a HR Administrator.      

What got you started on the road to an Apprenticeship?
I knew that I did not want to go to university and I thought an Apprenticeship was the best introduction to the world of work.

How has an Apprenticeship helped you?
The Apprenticeship has given me a supported introduction into the world of work. I have learnt while on the job, giving me the best start into an industry that I can see myself doing for the rest of my working life. The educational support from WBTC along with the work experience from West Berkshire Council has given me the skills and confidence to progress my career in Human Resources.

How do you see your career taking shape?
I would love to stay in Human Resources, be that within West Berkshire Council, or at another organisation. I also aim to complete my CIPD qualification one day. I came into this Apprenticeship not knowing what to expect and not knowing what I wanted to do as a career. I have come out having a love for working within Human Resources and with a qualification under my belt.

How did WBTC help you?
WBTC provided me with the support that I needed, with regular visits at my workplace and classroom sessions I felt safe in my role at West Berkshire Council.

Would you recommend Apprenticeships to others?
Definitely, I would recommend an Apprenticeship to anyone who is looking for a supportive introduction into the world of work. With an Apprenticeship there is always the possibility that you will end up with a permanent job, having gained a qualification and the skills to perform to your best ability.